Transformation of the legal function: interview with Estée Artis, Senior Consultant, TNP Consultants
“It’s no longer just about having legal skills, but about supporting customers in project management, risk analysis, personal data protection, etc.”
This interview with Estée Artis, a senior consultant at TNP Consultants, focuses on how legal teams adapt to digital transformation. It offers an opportunity to discuss the relationship between technology, legal expertise and the changing expectations of internal clients.
Legal departments increasingly need to manage contract workflows, knowledge sharing and risk assessment without losing the contextual judgement that law requires. Technology can improve visibility and traceability, but successful change also depends on user adoption, data quality and well-defined responsibilities.
Legal risk management in technology combines contracts, operational processes and awareness of how products are actually used. A licence, platform agreement or online publication can affect multiple parties, including customers, creators, subcontractors and individuals whose information appears in a service. Businesses should define ownership, permitted uses, responsibilities and remedies before a problem occurs. Historical discussions remain helpful when they explain key distinctions, provided their particular statutory references are not treated as permanent.
The interview is a useful invitation to consider legal operations as a service-design challenge: identifying frequent requests, clarifying responsibilities and reducing avoidable friction for internal teams.
Readers should use the programme as a starting point for identifying the right questions, then check the relevant contracts and current legal framework. Well-defined rights, responsibilities and escalation routes are often the strongest protection against avoidable disputes.
