SN-BVA Barometer 76% of French people want more digital public services
This objective, which Syntec Numérique has long been promoting, is now supported by a large majority of French people, according to the results of the latest BVA – Syntec Numérique barometer.
More than three-quarters of French people would like to carry out their procedures online, rather than in person, by post or by telephone.
Local administrative procedures top the list
According to 83% of respondents, e-administration enables the State to improve the speed and quality of public service to users.
It’s the electronic formalities linked to civil status (ID card, passport…) that the French would like to see developed first: 41% place them as the top priority. Tax formalities come in second place (27%), even though the online tax return is one of the rare examples of successful digital administration.
“These results above all demonstrate that, far from the clichés of a digital world that distances and complicates things, it is on the contrary the virtues of creating links and simplifying technologies that are recognized here by the French,” comments Bruno Vanryb, President of Syntec Numérique’s publishers’ college.
A new relationship of trust between the State and its citizens, based on better and faster services
Over and above their own interests, 76% believe that this would enable the State to invest in digital technology and thus support the growth of businesses, with the switch to e-service representing more public orders.
By reducing the number of people needed to process user requests, e-administration also represents a lever for reducing public spending, according to 73% of French people. Freed from repetitive tasks, some employees could invest in digital access for the most disadvantaged.
Finally, 72% believe that this type of service would accelerate the acculturation of French people to new technologies, thus reducing the digital divide.
“Syntec Numérique has long been advocating the idea of a more ambitious digital administration. It would be a win-win situation for everyone. Behind the challenge of e-administration lies the question of how exemplary public authorities can be in modernizing our country. By launching its digital revolution, the State would catalyze a new positive dynamic, not only for its administration, but for our economy as a whole. The French expect it, and companies in the sector are ready for it. Is it finally time to go for it?” concludes Bruno Vanryb.